MAJOR SERVER FAILURE! Thousands of $$$ Saved and Our Systems Were Back Up and Running in Hours
As you know in 2008 our IT support was getting beyond that which could be done effectively and affordably by part time staff. Something had to be done. As a charity our budget is always tight and we needed a service that was affordable, reliable, responsive and that could be tailored to our unique circumstances. Only Naviagtum was able to meet all these requirements.
In December 2008, when you wisely convinced us that we needed to update our backup technology, little did we know that in less than 3 months we would face a catastrophic failure of our main database server. When this unfortunate event did occur I announced to staff that we would be out of action for at least a week, possibly longer. I was so wrong, you were able to create a virtual server and reinstate our databases to full operational capacity within a few hours. This was truly amazing and has saved TADNSW thousands in lost productivity and substantially reduced staff anxiety levels.
I have come to realise that in a small organisation, having paid staff manage your network is false economy. Despite their commitment, no matter how well trained they were, over time they become less capable because their problem solving experience is quite limited in scope. They take longer to solve problems and their reduced exposure to new concepts means they do not necessarily make the best choices.
Our recent real time disaster recovery event has given TADNSW a sense of certainty that our systems are being well managed, that we are being well advised, that our support is timely and we feel a sense of personal commitment to TADNSW by Navigatum. That this quality service costs less than what we had been paying in a part time salary for our IT support, is icing on the cake.
TAD Disability Services
Nearly 20 Years of Support
As a client for Nearly 20 years I know I can rely on Navigatum. I know that if we have a problem I can rely on Navigatum to resolve any issues and fix the problem in a timely manner.
Schlegel Pty Limited
High Standard of Professional Excellence Projects Completed ON TIME and WITHIN BUDGET
It gives me great pleasure to write about our feedback on your performances as an IT Specialist Contractor supporting the Samaritan's Purse Australia (SPA) Ltd & the Billy Graham Evangelistic Association (BGEA). Both organizations have their international counterparts engaging actively in disaster relief, long-term life changing projects and evangelistic events.
Navigatum is the first IT Specialist Contractor engaged in provision, maintenance and upgrading work of IT infra-structure of the SPA and BGEA some 18 months ago. The original contract lasted for 12 months and at the time of this feedback report we are currently in the extended period of 6 months.
Since then, Navigatum has successfully accomplished the following tasks within timeframe and financial limits of:
- Upgrading and maintenance of server located at Seven Hills, NSW 2147
- Extending hardware and software support to colleagues working in National Office, State Offices and on international official duties (at any one time half of our colleagues are working interstate)
- Installing and monitoring IT security measure as first measure of security at National Office
- Trouble shooting and fine tuning of PCs (both desktops and Notebooks)
- Acquisition of non-standard software and hardware as and when required.
Navigatum has worked closely with the undersigned to undertake mid-term and long-term review of the IT Infra-structure strategy with a view to achieve most effective outcome with the least impact upon users involved. The director, Steven Swavley and all his staff had tirelessly showed their high standard of professional excellence and a positive attitude amidst a number of demanding tasks. I would like to put on record how much our colleague and myself appreciate the extra effort and goodwill he has put in helping us to retrieve a stolen Notebook in USA.
Should there be occasions where other non-profit organization requires a detailed explanation and testimonial of Navigatum in its performance and integrity, I will have no reservation in entertaining such request and reference.
Samaritans Purse Australia Ltd.
IT Under Control AND Saved Us Money
Clean Up Australia was introduced to Swavley & Associates at a time when our IT management was spiraling out of control.
Through their guidance and patience we streamlined our systems, upgraded our hardware, revitalised and systemised software, changed our service providers and even moved office.
All of this while saving money along the way.
The Swavley Help Desk takes the pain out of everyday problems and is so ably supported by in-house technical expertise that even those more tricky issues are always solved – quickly, efficiently and with a minimum of fuss.
Downtime is now a thing of the past and Clean Up is so well supported that for us Swavley is like having our own IT department.
Clean Up Australia Ltd.